Global Sales Manager

About the position

The Global Sales Manager is responsible for leading high-complexity enterprise sales efforts and driving significant revenue growth across large, strategic customer relationships. This role focuses on advanced solution selling, executive engagement, and long-term account expansion. Operating as a senior individual contributor, the role leads complex deals and coordinates cross-functional execution. Success is measured by enterprise revenue growth, strategic account expansion, and customer lifetime value. This role plays a key part in the organization’s enterprise commercial strategy.

Responsibilities

  • Own and expand complex, high-value enterprise customer relationships.
  • Lead sophisticated discovery and analysis of customer supply chains and business objectives.
  • Develop multi-solution proposals addressing operational, financial, and strategic customer needs.
  • Execute long-term account strategies focused on expansion, retention, and share of wallet growth.
  • Serve as the primary commercial lead for strategic and multi-site customers.
  • Lead complex pricing discussions, contract negotiations, and deal structuring.
  • Coordinate cross-functional teams to support solution development and implementation.
  • Partner closely with Customer Success and Operations to ensure delivery excellence.
  • Maintain accurate enterprise-level pipeline visibility and revenue forecasts.
  • Monitor competitive positioning and market dynamics affecting strategic accounts.
  • Represent Forward in executive-level customer meetings and business reviews.
  • Provide informal mentorship and guidance to less-experienced sales peers.
  • All other duties as assigned to meet evolving business needs.

Requirements

  • High School Diploma or GED equivalent required.
  • 8+ years of enterprise-level sales experience.
  • Proven success closing large, complex, multi-year sales opportunities.
  • Strong executive presence and advanced consultative selling skills.
  • High level of commercial, analytical, and negotiation acumen.
  • Advanced CRM and sales analytics proficiency.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.).

Nice-to-haves

  • Undergraduate degree in business, sales, supply chain, or a related field preferred.
  • Supply Chain / Logistics industry certifications preferred.

Benefits

  • Commission-driven plan ranging from 6% to 20% earned on applicable business volume.
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