Warehouse Operations Supervisor - Night Shift( Mandarin speaker preferred)

Warehouse Operations Supervisor – Night Shift

Location: East London, Dartford, DA1 5XT
Working hours: Night shift – 21:00-5:00

About the Role

We are looking for a hands-on Warehouse Operations Supervisor to lead our night-shift parcel operations in East London. You will oversee parcel receiving, sorting and dispatch, ensuring shipments are processed accurately, safely and on time.

The ideal candidate will have experience supervising warehouse teams, preferably within a parcel delivery, courier or logistics environment.

Key Responsibilities

* Supervise daily night-shift operations, including vehicle unloading, parcel receiving, scanning, sorting, loading and dispatch.
* Allocate staff and organise workloads according to parcel volumes and dispatch deadlines.
* Ensure parcels are correctly scanned, sorted by destination and handed over to the appropriate delivery partners.
* Monitor operational performance, including processing accuracy, productivity and on-time dispatch.
* Investigate and resolve discrepancies, missorted parcels, damaged shipments and unprocessed stock.
* Coordinate with drivers, delivery partners and internal teams to ensure smooth collections and handovers.
* Train and support warehouse staff, monitor attendance and address performance issues.
* Enforce health and safety procedures, PPE requirements and safe loading practices.
* Keep the warehouse organised, with clear walkways and designated areas for returns and problem parcels.
* Complete shift reports and provide clear handovers, highlighting outstanding parcels, staffing issues and operational incidents.
* Support warehouse activities directly when required, particularly during peak periods.

Essential Requirements

* Previous experience as a warehouse supervisor, team leader or in a similar operational role.
* Experience in parcel, courier or express delivery operations is strongly preferred.
* Ability to manage a team and maintain performance in a fast-paced environment.
* Good organisational skills, attention to detail and a practical approach to solving problems.
* Confidence using warehouse systems, handheld scanners and basic reporting tools.
* Good spoken and written English.
* Willingness and ability to work night shifts.

Desirable

* Mandarin language skills would be an advantage, particularly when communicating with Mandarin-speaking colleagues.
* Experience managing agency staff and fluctuating parcel volumes.
* Experience monitoring warehouse KPIs and improving operational processes.

How to Apply

Please send your CV to xinyi.ma@jtexpress.uk, stating your relevant experience, availability and salary expectations.

Application question(s):

  • Are you OK with the night shift?

Work Location: In person

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