Service Director - Company Confidential Company Confidential

Job DetailsJob Location REMOTE - Corporate Office Located in - Memphis, TN 38104Position Company Confidential Full TimeTravel Percentage Up to 50% Job Category Construction About the Role We are seeking an Company Confidential Company Confidential leader to Company Confidential Company Confidential, consistency, and leadership development across our service center network. As the Service Director of Company Confidential Company Confidential, you will serve as a trusted partner to service center managers, traveling regularly to locations to assess Company Confidential, identify opportunities for improvement, and implement sustainable solutions that enhance Company Confidential. This is a highly Company Confidential, Company Confidential-Company Confidential role that combines operational expertise with leadership coaching. The ideal candidate is passionate about developing people, strengthening teams, and fostering a culture of Company Confidential improvement. By partnering closely with leadership, you will help Company Confidential operational Company Confidential, build leadership capabilities, and Company Confidential a strong pipeline of talent to support Company Confidential's long-term Company Confidential and Company Confidential. Capture & Company Confidential Best Practices Identify operational and leadership practices that are working Company Confidential at individual locations Document, package, and help Company Confidential those practices across the broader network Promote consistency in standards and expectations without stifling what makes Company Confidential location effective Company Confidential the use of data, metrics, and accountability systems to Company Confidential decision-making Be a Company Confidential Company Confidential That Actually Moves the Needle Travel to service center locations Company Confidential, spending meaningful time at Company Confidential (not just Company Confidential walkthroughs) Observe Company Confidential Company Confidential- how teams are led, how work flows, how customers are served Build Company Confidential, trusted relationships with local managers and their teams Identify what Company Confidential location does exceptionally Company Confidential and where the gaps are Company Confidential Our Service Center Managers Company Confidential managers one-on-one on leadership effectiveness, team accountability, and Company Confidential management Help managers strengthen the day-to-day habits that Company Confidential team Company Confidential Company Confidential expectations, consistent follow-through, strong communication Company Confidential Company Confidential, Company Confidential feedback that leaders can actually Company Confidential Company Confidential individualized Company Confidential plans for managers at different stages of their development Assess & Build Our Leadership Pipeline Evaluate emerging leaders and high-potential employees for advancement readiness Company Confidential succession planning efforts for service and Company Confidential leadership roles Partner with executive leadership to identify where we need to grow talent from Company Confidential- and where Company Confidential hiring may be needed Recommend promotions, developmental assignments, and targeted training where appropriate Report Back to Executive Leadership Company Confidential Company Confidential, objective assessments of leadership capability and organizational health across locations Surface risks, gaps, and opportunities that leadership needs to see- even Company Confidential the message is difficult Recommend structural or personnel changes Company Confidential warranted, with supporting rationale QualificationsExperience 7+ years of Company Confidential Company Confidential leadership experience, with Company Confidential responsibility for managing managers Company Confidential Company Confidential record of coaching and developing leaders- not just managing them Background in multi-location service Company Confidential (Company Confidential service, Company Confidential Company Confidential, facilities, or similar environments) Experience conducting leadership assessments, team evaluations, or organizational effectiveness reviews Demonstrated Company Confidential implementing operational best practices across multiple locations or teams Glass and glazing industry experience is a plus, but not required- we'll take a great leader and operator from any service-intensive industry Skills & Capabilities Demonstrated leadership Company Confidential and mentor with a Company Confidential ability to Company Confidential talent and strengthen leadership capabilities Strong operational and organizational assessment skills, with the ability to quickly evaluate team dynamics, culture, and business Company Confidential Skilled in providing Company Confidential feedback with professionalism, credibility, and a solutions-oriented approach Exceptional communication and facilitation skills, capable of building relationships and influencing stakeholders at Company Confidential Company Confidential of the organization Data-driven decision Company Confidential who leverages metrics and Company Confidential indicators to identify opportunities and measure results High emotional intelligence and adaptability, with the ability to Company Confidential change initiatives and support teams through Company Confidential improvement Self-motivated and capable of working independently in a highly autonomous, travel-intensive environment Travel & Work Arrangement This role requires extensive Company Confidential travel- approximately 60–75% of the time. About Company Confidential Company Confidential offers clients glass and Company Confidential solutions that will help restore, Company Confidential and increase the beauty of their home or Company Confidential property. We use our 150 years of experience in the industry to Company Confidential proficient project management, expert installation, and productive teamwork to assist clients with their needs. Originally founded in 1872, Company Confidential is headquartered in Memphis, TN and is the largest retailer and installer of Architectural Glass and aluminum products Company Confidential the construction and residential markets in the Company Confidential. Best in Glass Benefits Company Confidential offers a comprehensive benefits package for Company Confidential full-time employees Industry-leading Compensation Medical, Dental, and Company Confidential Company Confidential Plans 401K with employer match 100% Company-Company Confidential Short-Term Disability and Life Company Confidential Supplemental Life Company Confidential and additional Voluntary Benefits Personal Company Confidential Employee Assistance Program Tuition Reimbursement Generous Company Confidential Time Off (PTO) including 9 annual holidays Daily Pay EEO/AA Employer/F/M/disabled/veterans Apply To This Job

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