About CMT Training Services

CMT Training Services is a growing construction training and managed services provider. We empower businesses by simplifying employee qualification management and delivering high-quality training.

We are looking for a highly organised, proactive, and commercially aware Senior Training Coordinator to join our small, fast-paced team.

The Role

In this key role, you will take full ownership of customer training requirements—from initial enquiry through to completion. You will work directly with customers, construction sites, and training providers to ensure seamless, high-quality service while supporting business growth and customer retention.

Key Responsibilities

• End-to-End Coordination: Own training requests from start to finish, including scheduling, processing, and monitoring bookings.
• Customer Advisory: Guide clients on suitable construction courses, qualifications, and requirements to meet their needs.
• Relationship Management: Liaise with clients, site managers, assessors, and training providers with clear, timely communication.
• Quality & Accuracy: Maintain accurate customer records in our systems and ensure compliance with contractual KPIs.
• Problem Solving: Proactively identify delays, missing details, or potential issues and resolve them independently.
• Process Improvement: Identify opportunities to improve team efficiency, customer experience, and system workflows.
• Account Support: Apply commercial awareness to spot opportunities for account growth and customer retention.

Requirements

Essential:

• Education: Degree (2:1 or higher) in Humanities, Business, English, or a related subject.
• Experience: Proven track record in Managed Services or Customer Account Management.
• CRM Skills: Hands-on experience with Salesforce (or a similar CRM / LRS).
• Commercial Mindset: Strong understanding of customer retention, account growth, and business impact.
• Workload Management: Able to prioritize high-volume, competing demands in a fast-paced environment.

Preferred:

• Background in the Construction Industry.
• Prior experience in a training, learning, or development environment.

Key Skills:

• Exceptional attention to detail and organizational skills.
• Outstanding written and verbal communication.
• Tech-savvy with strong MS Office skills.

Perks & Benefits

• Birthday Off: Enjoy an extra paid day off for your birthday.
• Christmas Shutdown: 2-week office closure over Christmas (without using up your standard annual leave).
• Director Access: Work directly alongside company directors in a close-knit team.
• Paid Sick Leave: Supportive health and wellness policies.

How to Apply

If you are a proactive professional who takes pride in getting things right first time, hit Apply Now to submit your CV.

Job Types: Full-time, Permanent

Pay: £32,000.00-£34,000.00 per year

Benefits:

• Additional leave
• Company pension
• Sick pay
• Transport links

Application question(s):

• List 3 reasons why you would be a suitable candidate for this role? Non AI responses.
• Can you commit to working 5-days in the office (Highbury and Islington)?

Experience:

• Customer relationship management: 2 years (required)
• Customer service: 2 years (required)
• CRM software: 1 year (required)
• Construction Industry: 1 year (preferred)
• Training, Learning and/or Development Enviornments: 1 year (preferred)

Licence/Certification:

• Degree (2:1>) in Humanities/Business/Related (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person