Part time Customer Service Advisor

About the role

  • Support existing customers, or potential customers by resolving issues as they arrive, improving the overall customer journey and by generating customer loyalty through exceptional online customer service.
  • Respond on a variety of mediums such as email, social media and Live chat, to a high standard within a fast-paced environment.
  • Responsible for own performance outputs such as: volume of customer enquiries, efficiencies including average handling times, 90%+ quality score, attendance and timekeeping, and giving weekly feedback to improve performance and service.

About you

  • Excellent communication skills with literacy skills at a high standard.
  • The ability to be adaptive and responsive to change.
  • Communicate effectively in high-pressure scenarios, such as complaint handling/dealing with difficult customers.
  • Computer literate with knowledge of Instagram, Facebook, Twitter, YouTube.
  • A great work ethic.
  • We’re looking for someone who’s passionate and enthusiastic and has a desire to make a difference and play a major part in growing Adanola into a worldwide known athleisure brand.

You may also have

  • Knowledge of women’s fashion would be an advantage.
  • Experience of working in an e-commerce environment would be a major advantage to your application.
  • Experience of working on platforms such as Shopify, Zendesk, Dixa and NetSuite, this is desired but not required.

The Nitty-gritty

  • We are looking for someone to join Adanola on a part time basis over the busy Christmas period from October to January.

Why Adanola?

We\\\'re on a mission to becoming everybody\\\'s everyday uniform and we need great people with great attitudes to help work towards that. Adanola genuinely cares about the people we employ and as we grow will continue to always put People, Product and Profit, in that order. We\\\'re just getting started so you need to be ready to roll your sleeves up and get stuck in but in the most exciting and challenging way.

Benefits

  • Private Medical Insurance
  • Flexible workplace (3 days a week in our Manchester office)
  • 33 days holiday (inclusive of Bank Holidays)
  • Day off on your Birthday

Seniority level

  • Entry level

Employment type

  • Full-time

Job function

  • Customer Service
  • Retail Apparel and Fashion
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