Live Chat Support Agent ( Remote UK)

Live Chat Support Agent (Remote UK)

Overview

We are looking for a professional and customer-focused Live Chat Support Agent to provide responsive, accurate and helpful support to customers through live chat and other digital communication channels.

This is a full-time, permanent, remote UK opportunity suitable for an entry-level candidate with strong written communication skills, a positive attitude and a genuine interest in delivering excellent customer service.

šŸ’¼ Job Snapshot

šŸ“ Location: London, UK

šŸ  Workplace Type: Remote

šŸ’¼ Employment Type: Full-time

šŸ“„ Job Type: Permanent

šŸŒ± Experience Level: Entry Level

šŸ’· Salary: Ā£27,000 ā€“ Ā£30,000 per annum

šŸ¢ Category: Customer Services

Key Responsibilities

  • Respond to customer enquiries through live chat in a professional and timely manner.
  • Provide clear, accurate and helpful information to customers.
  • Assist with general customer queries and resolve straightforward issues.
  • Escalate more complex enquiries when appropriate.
  • Maintain accurate records of customer interactions.
  • Deliver a positive and professional customer experience.
  • Manage multiple conversations while maintaining accuracy and attention to detail.
  • Follow relevant processes and communication guidelines.
  • Work effectively and independently within a remote environment.
Requirements
  • Strong written communication skills.
  • Professional and customer-focused approach.
  • Good organisational and time-management skills.
  • Strong attention to detail.
  • Confident using computers and online communication systems.
  • Ability to manage multiple customer conversations effectively.
  • Good problem-solving skills.
  • Ability to work independently in a remote environment.
  • Previous customer service, live chat or administrative experience may be beneficial, but is not essential.
What We Offer
  • Ā£27,000 ā€“ Ā£30,000 per annum
  • Full-time, permanent employment
  • Remote UK working
  • Entry-level opportunity within customer services.
  • Experience working in a digital customer-support environment.
How to Apply

Apply in around 20ā€“25 seconds ā€” confirm your details, upload your CV and submit your application.

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