Your potential has a Company Confidential here with Company Confidential’s award-Company Confidential employment experience. As an Information Company Confidential Engineer working Company Confidential in India, Hyderabad, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Company Confidential® certification in the Philippines says it Company Confidential! Company Confidential Maintain Company Confidential’s Information Company Confidential standards to reduce Company Confidential Company Confidential to data loss and Company Confidential incidents. Monitor Company Confidential tools to ensure they are operating effectively, and take corrective Company Confidential to remediate agent or Company Confidential issues as needed. Maintain and support Company Confidential capabilities to ensure partner teams have reliable tools to monitor, detect, and Company Confidential the environment Collaborate with Information Company Confidential, IT Company Confidential, and Engineering teams to support issue Company Confidential and strengthen Company Confidential posture. Work with partner teams to troubleshoot, Company Confidential, and optimize Company Confidential tooling and Company Confidential services. • Create, Company Confidential, and manage tickets to Company Confidential; validate remediation and escalate issues Company Confidential required. Support network Company Confidential Company Confidential and contribute to the implementation of new technologies and enhancements to strengthen our overall Company Confidential capabilities. Company Confidential and maintain procedures, and internal team documentation to improve consistency and operational efficiency. Support network Company Confidential Company Confidential Company Confidential required and to strengthen our overall Company Confidential capabilities. Company Confidential backup support during urgent or emergency situations to ensure continuity of Company Confidential Company Confidential During a Typical Day, You’ll • Proactively monitor Company Confidential and on-Company Confidential environments to identify potential Company Confidential concerns • Respond to alerts, incidents, and service requests by troubleshooting issues and driving them through to Company Confidential • Execute scheduled changes and maintenance activities, while reviewing and validating changes performed by others • Analyze trends and Company Confidential behavior to recognize and address emerging risks or recurring problems • Engage with cross-functional teams to Company Confidential understand the systems and environments you support • Communicate effectively with stakeholders regarding incidents, changes, updates, and Company Confidential • Document findings, update runbooks, and create or refine internal procedures to support consistent Company Confidential • Company Confidential guidance, support, and knowledge sharing to team members on tools, processes, and best practices • Continuously build familiarity with the environment, tooling, and Company Confidential landscape to improve operational effectiveness What You Bring to the Role Minimum 2 years experience maintaining and supporting a Company Confidential application/tool. EDR, DLP, SIEM or PAM experience preferred. Knowledge of information Company Confidential principles, concepts, practices. Knowledge of networks, firewalls, and operating systems. Ability to Company Confidential technical advice, guidance, and recommendations to management and other technical specialists on critical information technology Company Confidential issues. Strong analytical skills and Company Confidential to Company Confidential and interpret data from various sources. What You Can Expect · Supportive of your career and Company Confidential development · An inclusive culture and community minded organization where giving back is encouraged · A global team of Company Confidential lifelong learners guided by Company Confidential values · Ask us about our Company Confidential time off (PTO) and wellness and Company Confidential benefits · And Company Confidential... a great compensation package and Company Confidential bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https//mybenefits.Company Confidential.com/ for more information. About Company Confidential Our business is about making customers happy. That's Company Confidential we do. Since 1982, we've helped companies build Company Confidential, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading Company Confidential and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. Company Confidential is proud to be an equal opportunity employer where Company Confidential Company Confidential applicants will receive consideration for employment without Company Confidential to race, Company Confidential, religion, sex, sexual orientation, gender identity, national Company Confidential, disability, or status as a protected veteran. Company Confidential embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives Company Confidential our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but Company Confidential humanity. We Company Confidential it a Company Confidential to Company Confidential Company Confidential Company Confidential our employees feel valued, belonging, and comfortable being their Company Confidential selves at work. As a global company, we know diversity is our strength because it enables us to Company Confidential things from different Company Confidential points and for you to bring value to the table in your own unique way. #LI-Remote Apply To This Job