German Speaking Travel Consultant

Job Description:

  • Speak and write German and English fluently while assisting customers by phone
  • Build rapport and listen carefully to connect customers with suitable travel products and services
  • Become a product expert and brand ambassador
  • Help German customers find products and services that make travelling easy, simple, and fun
  • Deliver excellent customer service and effortless customer experiences
  • Learn and use Apple MacBook, Google Workspace, and other technology
  • Attend a 2-week full-time induction
  • Participate in weekly 1-to-1 coaching and mentoring
  • Work assigned shifts across Monday–Saturday opening hours
  • Work approximately 3 Saturdays per typical 12-week rota
  • Attend an online interview with the German Contact Centre manager

Requirements:

  • Fluent written and spoken German and English
  • Effective, adaptable, empathetic communication skills
  • Warm, friendly, inviting, and engaging tone of voice
  • Ability to adapt and tailor approach to each customer
  • Flexible approach to different products, customers, and scenarios
  • Reliability and self-reliant working style
  • Experience in a sales- and service-oriented environment
  • Excellent collaboration and communication skills
  • Customer-facing experience preferred
  • Ability to thrive in a fast-paced environment
  • Great attention to detail
  • Ability to multitask
  • If working remotely: cabled broadband at home and a suitable private working space; 4G mobile routers are not suitable
  • Ability to attend a 2-week full-time induction
  • Availability for shifts Monday to Friday, 8am–6pm, and Saturdays 7:30am–1pm; some Saturday working required

Benefits:

  • £27,000 per annum + Benefits + Profit Share Bonus Scheme
  • 25 days holiday (+ bank holidays)
  • Birthday day off
  • Enhanced parental leave: up to 1 year off, including 13 weeks at 100% pay and 13 weeks at 50% pay
  • Pension scheme with Aviva
  • Life assurance
  • Income protection
  • Critical illness cover
  • Private medical insurance and health screening after 4 years
  • Private dental insurance
  • Gym discounts
  • Discounts for cinema tickets, high street retailers, and technology
  • Cycle to work scheme
  • Holiday buy scheme
  • Employee assistance programme
  • Mental health first aiders
  • Social Club with 25% off tickets or events in the UK
  • Volunteering scheme
  • Sabbaticals at each milestone
  • Full training, weekly 1-to-1 coaching, and mentoring
  • Apple MacBook from day 1
  • Access to Google Workspace and other apps
  • Seasonal events such as parties and BBQs
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