Job Introduction

Administrator Team Leader

Herefordshire Drug and Alcohol Services

Be the driving force behind a team that changes lives.

At Turning Point, we support people across the UK to overcome drug and alcohol dependency, improve their wellbeing and build brighter futures. Behind every successful recovery journey is an effective, organised and compassionate team ensuring people receive the support they need, when they need it.

We're looking for an experienced and motivated Administrator Team Leader to lead our administration function across the Herefordshire (West Midlands), supporting both our Opiate and Non-Opiate services.

This is an exciting opportunity for someone who enjoys leading people, driving service improvements and ensuring high-quality administrative support in a busy, rewarding healthcare environment.

About the Role

As Administrator Team Leader, you will oversee and support a county-wide administration team, ensuring the delivery of an efficient, responsive and high-quality service that underpins clinical operations.

Working closely with service managers, clinicians and partner organisations, you will play a pivotal role in ensuring the smooth running of our services, helping our teams provide outstanding support to people affected by substance use.

Key responsibilities will include:

• Leading, motivating and developing a team of administrators across multiple locations.
• Ensuring administrative processes are delivered accurately, efficiently and in line with governance requirements.
• Supporting the Opiate and Non-Opiate teams with key operational activities, including clinic administration and prescription processes.
• Managing administrative resources, finances and allocated budgets.
• Monitoring performance and identifying opportunities to improve ways of working.
• Producing reports and analysing data to support service delivery and performance targets.
• Building strong working relationships with managers, clinicians, commissioners and external partners.
• Coordinating meetings, maintaining records and ensuring accurate minute-taking where required.
• Supporting the delivery of a positive service user experience through excellent administrative practice.

About You

We're looking for a confident and organised leader who thrives in a fast-paced environment and can bring out the best in others.

You will have:

• Experience leading or supervising an administration team.
• A strong background in healthcare, clinical or operational administration.
• Excellent organisational skills and a keen eye for detail.
• Strong IT skills, including experience using data reporting and management systems.
• The ability to prioritise competing demands and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to build positive working relationships at all levels.
• A proactive approach to problem-solving and service improvement.
• Resilience and the ability to remain calm under pressure.

Ideally, you will also have:

• Experience working within substance misuse, healthcare or community services.
• Knowledge of prescription administration processes.
• A management qualification or equivalent leadership experience.

What You'll Need

• A full UK driving licence and access to a vehicle, as regular travel between sites is required.
• Flexibility to meet the needs of the service.

This role offers the opportunity to work from home one day per week.

About us

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package.

You will get 33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy additional holidays and spread the cost.

Join our team and discover the comprehensive benefits we offer by following the link below to explore all the exciting perks available to our employees.

Turning Point Benefits

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

Turning Point

Attached documents

• Role Profile